Tax, Security and Returns

Tax or VAT
If you are ordering in the UK, please be aware that VAT is not included in the shop prices but will be displayed, where applicable, before you confirm your order. No tax is charged on orders shipped out of the UK.

Security
This is our new shopping area and provides even greater security for our customers. At no time will your information (address, name or credit card) be transmitted over the internet. Our fully certified secure server retains your information only until the order is processed and then it is destroyed.

A special feature of our on-line shop means that you can shop whilst your secure information remains at all times in our secure area. This means you can order your items faster whilst being satisfied that your on-line security details are not being compromised. This is different to many web shops which can be slow and cumbersome and enables us to provide a very quick service that retains the security we all require.

Depending on your internet browser settings, you may notice this feature in action during your shopping by receiving prompts as follows:

“You are about to view pages over a secure connection”

This prompt tells you that your information is being placed in a secure area of the shop to which other people cannot gain access.

“You are about to leave a secure internet connection. It will be possible for others to view information you send”

This prompt tells you that your secure information has been placed in a secure area of the site. You are now returning to browse the shop until you decide to order another product or complete your order. When you order another product or complete your order you will again be taken back to the secure area of the shop where your information cannot be viewed by others.

Please note that orders can be faxed to our office on 0115 924 5401 or you can telephone our staff with enquiries on 0115 924 5400.

If you have any questions regarding security, please do not hesitate to contact info@robinhood.ltd.uk


Returns policy
We unconditionally guarantee all the products purchased from our site.
If you`re not completely satisfied with your purchase, you may return it to us in its original condition for a complete refund within 30 days of your order or 7 working days from the day after you receive the goods (whichever is longer). If the return is due to our error we have made, we will gladly refund the delivery charges.


To return an item from anywhere in the UK, please enclose a note giving the reason for the return, wrap the package securely and send the package to:

Returned Items
Robin Hood Limited
Sherwood Business Centre
616a to 618a Mansfield Road
Sherwood
Nottingham
NG5 2GA
United Kingdom.

In the case of a defective product, please provide a full description of the fault.

For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.